1905, Cyber One, Plot-4, Sector-30A,Vashi, Navi Mumbai - 400 703
contact@futurescape.co.in
+91-22-20870052/53

BUSINESS PROCESS OUTSOURCING

Businesses always rely on high end technology that lends them economies of scale. However, to amass such technology and relevant expertise, it requires huge investment.
Our Business Process Outsourcing services give the leading processes, technology and practices that would propel your organization forward. We offer full-service, industry-specific outsourcing solutions for firms. We apply tried and tested technology and use our economies of scale and our expertise to drive down prices.
Our team of trade and technology experts fuel in their expertise and innovation for your organizational growth, thus giving you an edge over your competitors.
Customer Service
Customer service forms an integral part of the enterprise customer relationship. All across the globe, companies are busy catering to the customers the way they want to be served to. A well planned strategy in place could help enterprise face this tough challenge.
Automation of the services along with a well planned strategy could help enterprise achieve increased customer loyalty, sustain customer for a longer term, and improve business relationships with the customer.
Technical Help Desk
In this age of cut-throat competition, when competitors are coming up with nearly the same product or service with little differentiation in price, look and feel, customer loyalty is a big challenge. The organizations are therefore, turning to technical support services.
Our technical support services are focused on enriching customer experience by readily addressing problematic issues making use of optimum resources and thus reduce costs. We understand and thus deliver solutions that help enterprises increase first time resolution, reduce human efforts through the use of best practices. Our understanding of the organizations need to improve their support processes for better customer experience has led us provide services like phone support outsourcing, email, chat and social media engagement services.
Finance and Account Outsourcing
One of the most important and essential part for any successful organization is the smooth functioning of the Finance & Account department. Our finance and accounting outsourcing solutions ensure compliance with all the industry standards apart from balancing expenditure vs. income, maximizing return on investment (ROI) by reducing the cash cycle.
Through IT rationalization and optimum resource utilization our innovative Finance and Accounting Outsourcing model delivers an apt financial transformation strategy by employing excellence automation, variable pricing models, internal and external benchmarking. Our solutions are focused on delivering flexible solutions, best transforming practices and effective and quick risk mitigated transitions etc.
Human Resource Outsourcing
An effective service delivery strategy in place is what every organization is looking for. This new thinking has cropped up because of the emergence of the studies and research, which point out that around 25% of the organization’s time is invested in managing the HR issues. Therefore, the organizations are looking for solutions that could consolidate HR processes while maintaining strict quality standards.
We offer a full spectrum of HR services that also includes payroll, recruitment, staffing administration. Our powerful combination of domain experts with the rightly employed transition methodology helps us deliver desired results.
Specialized Services
Apart from the standard solutions and products, we do offer our clients tailor-made services specific to their business requirement. Right from planning, concept, implementation, testing and execution, we are there with you at every step.